Outage in Countingup

Provider Outage - 3D Secure Authentication for Online Transactions

Resolved Minor
December 06, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue where the request for you to authenticate a Mastercard 3D secure transaction through your app may be arriving too late or not at all. This delay could cause the request to expire before reaching your authentication, which may result in the transaction being declined.
Components affected
Countingup 📱 app
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/06/2023 02:47PM

We are closely monitoring this incident, but we are pleased to report that full service has been restored.

INVESTIGATING about 1 year ago - at 12/06/2023 12:20PM

We are investigating an issue where the request for you to authenticate a Mastercard 3D secure transaction through your app may be arriving too late or not at all. This delay could cause the request to expire before reaching your authentication, which may result in the transaction being declined.

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