Outage in Countingup

Provider outage affecting Post Office Deposits

Resolved Major

January 22, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

One of our providers is experiencing technical difficulties, which is affecting the processing of Cash Deposits via the Post Office. You will still be able to deposit into your account via PayPoint locations or account transfers. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Components affected

Countingup 💰 Cash deposits

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/22/2024 09:25PM

We are closely monitoring this incident, but we are pleased to report that full service has been restored.

INVESTIGATING about 2 years ago - at 01/22/2024 05:56PM

One of our providers is experiencing technical difficulties, which is affecting the processing of Cash Deposits via the Post Office.

You will still be able to deposit into your account via PayPoint locations or account transfers.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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