Outage in Countingup

Provider outage impacting card payments

Resolved Major
March 23, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

One of our providers is experiencing technical difficulties, this is affecting: - Transactions on your Countingup card may not succeed - Display of new transactions in the Countingup app may be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Components affected
Countingup 💳 Card payments Countingup 📱 app

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/23/2024 12:06PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/23/2024 09:11AM

Our provider has now implemented a fix and we are seeing operations return to normal.

We will continue to monitor the situation and apologise for any inconvenience caused.

INVESTIGATING over 1 year ago - at 03/23/2024 08:50AM

One of our providers is experiencing technical difficulties, this is affecting:

- Transactions on your Countingup card may not succeed
- Display of new transactions in the Countingup app may be delayed

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Latest Countingup outages

Provider outage affecting inbound account transfers - 5 months ago
Provider outage affecting inbound and outbound account transfers - 9 months ago
Provider outage affecting inbound and outbound account transfers - about 1 year ago
Provider outage affecting inbound and outbound account transfers - about 1 year ago
Provider outage affecting our Customer Support team - over 1 year ago

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