Outage in Countingup

Provider outage affecting outbound account transfers

Resolved Major

June 27, 2024 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Components affected

Countingup 📤 Outbound account transfers

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/27/2024 03:57PM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/27/2024 02:22PM

We believe that the issue has been resolved, but we are continuing to monitor the situation to ensure that all outbound account transfers to new payees are processing successfully. We apologize for any inconvenience caused.

INVESTIGATING almost 2 years ago - at 06/27/2024 08:59AM

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme.

You will still be able to receive inbound account transfers sent to your Countingup account.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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