Outage in Countingup

Provider outage affecting outbound account transfers

Resolved Major
June 27, 2024 - Started 11 months ago - Lasted about 7 hours
Official incident page

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Outage Details

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Components affected
Countingup 📤 Outbound account transfers
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/27/2024 03:57PM

This incident has been resolved.

MONITORING 11 months ago - at 06/27/2024 02:22PM

We believe that the issue has been resolved, but we are continuing to monitor the situation to ensure that all outbound account transfers to new payees are processing successfully. We apologize for any inconvenience caused.

INVESTIGATING 11 months ago - at 06/27/2024 08:59AM

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme.

You will still be able to receive inbound account transfers sent to your Countingup account.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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