Outage in Customer.io
Some customers seeing issues with accessing Whatsapp Twilio Content Templates
Resolved MinorIncident Report
We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/03/2025 02:26PM
This incident has been resolved.
MONITORING
11 months ago - at 06/03/2025 02:24PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 months ago - at 06/03/2025 02:02PM
We are continuing our investigation, thank you for your patience!
INVESTIGATING
11 months ago - at 06/03/2025 01:35PM
We are continuing to investigate this issue.
INVESTIGATING
11 months ago - at 06/03/2025 12:50PM
We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.
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