Outage in Customer.io
Some customers seeing issues with accessing Whatsapp Twilio Content Templates
Resolved Minor
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Outage Details
We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.
Components affected
Customer.io Management InterfaceLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/03/2025 02:26PM
This incident has been resolved.
MONITORING
3 days ago - at 06/03/2025 02:24PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 06/03/2025 02:02PM
We are continuing our investigation, thank you for your patience!
INVESTIGATING
3 days ago - at 06/03/2025 01:35PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 06/03/2025 12:50PM
We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.
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