Outage in Customer.io

Some customers seeing issues with accessing Whatsapp Twilio Content Templates

Resolved Minor
June 03, 2025 - Started 27 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.
Components affected
Customer.io Management Interface
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 06/03/2025 02:26PM

This incident has been resolved.

MONITORING 27 days ago - at 06/03/2025 02:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 06/03/2025 02:02PM

We are continuing our investigation, thank you for your patience!

INVESTIGATING 27 days ago - at 06/03/2025 01:35PM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 06/03/2025 12:50PM

We're getting reports from some customers that they're getting an error "Twilio Not Available" when trying to select a Content Template. We're investigating this issue now.

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