Outage in Customer.io

We're currently investigating an issue with accessing Workspaces

Resolved Major
July 07, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue which is preventing customers from accessing their workspaces (https://fly.customer.io)
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/07/2025 04:01PM

This incident has been resolved. We sincerely apologize for the inconvenience and thank you for your patience!

MONITORING 3 months ago - at 07/07/2025 03:50PM

We have implemented a resolution and are monitoring the results.

IDENTIFIED 3 months ago - at 07/07/2025 03:30PM

The issue has been identified and we are currently working on a resolution now. Thank you again for your patience!

INVESTIGATING 3 months ago - at 07/07/2025 02:58PM

We are continuing to investigate. We greatly appreciate your patience!

INVESTIGATING 3 months ago - at 07/07/2025 02:29PM

We are currently investigating an issue which is preventing customers from accessing their workspaces (https://fly.customer.io)

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