Outage in Customer.io
Webhooks are delayed
Resolved Minor
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Outage Details
Some customers are experiencing a delay in webhooks being processed in the US region. The team has identified the problem and is currently working to restore the webhook functionality. No other functionality is affected.
Components affected
Customer.io Data ProcessingLatest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/11/2025 01:10PM
The issue has been fixed and webhooks are now functioning properly.
MONITORING
16 days ago - at 07/11/2025 12:59PM
The team has fixed the issue and is currently monitoring to ensure webhooks are being processed properly.
IDENTIFIED
16 days ago - at 07/11/2025 12:55PM
Some customers are experiencing a delay in webhooks being processed in the US region. The team has identified the problem and is currently working to restore the webhook functionality. No other functionality is affected.
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