Outage in Customer.io

User Interface is degraded

Resolved Minor
July 17, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/17/2025 09:26PM

The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.

IDENTIFIED 3 months ago - at 07/17/2025 09:15PM

The team is continuing to work through the issues and has made significant progress to resolution. Some customers would have experienced delays in processing due to this incident, however processing is recovering.

IDENTIFIED 3 months ago - at 07/17/2025 08:56PM

The team is continuing to work on a resolution for the remaining issues.

IDENTIFIED 3 months ago - at 07/17/2025 08:18PM

Majority of the issues have been corrected and customers should be experiencing less issues with the user interface. The team is continuing to resolve the remaining issues.

IDENTIFIED 3 months ago - at 07/17/2025 07:47PM

Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.

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