Outage in Customer.io
User Interface is degraded
Resolved Minor
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Outage Details
Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.
Components affected
Customer.io Management InterfaceLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/17/2025 09:26PM
The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.
IDENTIFIED
10 days ago - at 07/17/2025 09:15PM
The team is continuing to work through the issues and has made significant progress to resolution. Some customers would have experienced delays in processing due to this incident, however processing is recovering.
IDENTIFIED
10 days ago - at 07/17/2025 08:56PM
The team is continuing to work on a resolution for the remaining issues.
IDENTIFIED
10 days ago - at 07/17/2025 08:18PM
Majority of the issues have been corrected and customers should be experiencing less issues with the user interface. The team is continuing to resolve the remaining issues.
IDENTIFIED
10 days ago - at 07/17/2025 07:47PM
Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.
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