Outage in Customer.io

Data Ingestion Degradation

Resolved Minor
July 17, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating data ingestion degradation.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/18/2025 05:14AM

Backlog of data has been successfully processed. Services are operational.

MONITORING 9 days ago - at 07/18/2025 04:33AM

Issue has been identified and remediated. We will continue to monitor to ensure processing has recovered.

INVESTIGATING 9 days ago - at 07/18/2025 04:16AM

We have identified that data collection is fine. Data processing is still experiencing degradation. Investigation is continuing.

INVESTIGATING 9 days ago - at 07/18/2025 03:50AM

We are currently investigating data ingestion degradation.

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