Outage in Customer.io

Data Ingestion Degradation

Resolved Minor
July 18, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating data ingestion degradation.
Components affected
Customer.io Data Processing Customer.io Data Collection

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/18/2025 05:14AM

Backlog of data has been successfully processed. Services are operational.

MONITORING 3 months ago - at 07/18/2025 04:33AM

Issue has been identified and remediated. We will continue to monitor to ensure processing has recovered.

INVESTIGATING 3 months ago - at 07/18/2025 04:16AM

We have identified that data collection is fine. Data processing is still experiencing degradation. Investigation is continuing.

INVESTIGATING 3 months ago - at 07/18/2025 03:50AM

We are currently investigating data ingestion degradation.

Latest Customer.io outages

Issue with Design Studio - 11 days ago
Some US customers may be impacted by data delays and UI errors - 13 days ago
Some customers in the US are experiencing delays - 19 days ago
Some customers in our EU region are experiencing delays - 23 days ago
Some customers in our EU region are experiencing delays - 23 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook