Outage in Customer.io
Some customers are experiencing delays with import processing
Resolved Minor
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Outage Details
Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
Components affected
Customer.io Data ProcessingLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/28/2025 01:56PM
This incident has been resolved.
MONITORING
10 days ago - at 08/28/2025 01:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 08/28/2025 01:29PM
The issue has been identified and we're currently looking into a resolution.
INVESTIGATING
10 days ago - at 08/28/2025 01:02PM
Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
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