Outage in Customer.io
Some customers are experiencing delays with import processing
Resolved MinorIncident Report
Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
Components affected
Customer.io Data ProcessingOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/28/2025 01:56PM
This incident has been resolved.
MONITORING
about 2 months ago - at 08/28/2025 01:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 08/28/2025 01:29PM
The issue has been identified and we're currently looking into a resolution.
INVESTIGATING
about 2 months ago - at 08/28/2025 01:02PM
Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
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