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Outage in Customer.io

Some customers are experiencing delays with import processing

Resolved Minor
August 28, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
Components affected
Customer.io Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/28/2025 01:56PM

This incident has been resolved.

MONITORING 9 months ago - at 08/28/2025 01:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 08/28/2025 01:29PM

The issue has been identified and we're currently looking into a resolution.

INVESTIGATING 9 months ago - at 08/28/2025 01:02PM

Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.

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