Outage in Customer.io

Some customers in our US region are experiencing delays

Resolved Minor
September 12, 2025 - Started 4 days ago - Lasted 19 minutes
Official incident page

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Outage Details

Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/12/2025 07:18PM

This incident has been resolved.

MONITORING 4 days ago - at 09/12/2025 07:13PM

We have a resolution in place now, and the backlogs are currently being processed. We'll be back with an update once the issue is all clear.

IDENTIFIED 4 days ago - at 09/12/2025 07:02PM

Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.

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