Outage in Customer.io
Some customers in our US region are experiencing delays
Resolved Minor
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Outage Details
Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.
Components affected
Customer.io Data ProcessingLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/13/2025 12:24AM
This incident has been resolved.
MONITORING
4 days ago - at 09/13/2025 12:20AM
We have a resolution in place now, and the backlogs are currently being processed. We'll be back with an update once the issue is all clear.
IDENTIFIED
4 days ago - at 09/13/2025 12:18AM
Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.
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