Outage in Customer.io

Some customers in our EU region are experiencing delays

Resolved Minor
September 26, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently working to resolve this issue, and the UI may be inaccessible for a short time.
Components affected
Customer.io Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/26/2025 03:44PM

This incident has been resolved.

MONITORING 2 days ago - at 09/26/2025 03:20PM

We have a resolution in place now, and backlogs are currently being processed. We'll be back with an update once the issue is all clear.

IDENTIFIED 2 days ago - at 09/26/2025 02:59PM

We are currently working to resolve this issue, and the UI may be inaccessible for a short time.

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