Outage in Customer.io
Some customers in our EU region are experiencing delays
Resolved MinorIncident Report
Our engineers identified an issue that may cause some customers with accounts in our EU may to experience delays with data processing and message sending, as well as UI errors.
Components affected
Customer.io Data ProcessingNeed to monitor Customer.io outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/26/2025 04:49PM
This incident has been resolved.
MONITORING
4 months ago - at 09/26/2025 04:32PM
We have a resolution in place now, and backlogs are currently being processed. We'll be back with an update once the issue is all clear.
IDENTIFIED
4 months ago - at 09/26/2025 04:17PM
Our engineers identified an issue that may cause some customers with accounts in our EU may to experience delays with data processing and message sending, as well as UI errors.
Latest Customer.io outages
Some customers are experiencing delays with message sending - about 12 hours ago
Issue with downloading exports from our App API - 7 days ago
Customers may be impacted by data delays - about 2 months ago
Some customers are experiencing issues with saving their content - about 2 months ago
Intermittent issues loading the in-app message editor. - about 2 months ago
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