Outage in Customer.io
Some customers in our EU region are experiencing delays
Resolved Minor
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Outage Details
Our engineers identified an issue that may cause some customers with accounts in our EU may to experience delays with data processing and message sending, as well as UI errors.
Components affected
Customer.io Data ProcessingLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/26/2025 04:49PM
This incident has been resolved.
MONITORING
2 days ago - at 09/26/2025 04:32PM
We have a resolution in place now, and backlogs are currently being processed. We'll be back with an update once the issue is all clear.
IDENTIFIED
2 days ago - at 09/26/2025 04:17PM
Our engineers identified an issue that may cause some customers with accounts in our EU may to experience delays with data processing and message sending, as well as UI errors.
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