Outage in Customer.io

Issue with Design Studio

Resolved Major
October 08, 2025 - Started 10 days ago - Lasted 31 minutes
Official incident page

Incident Report

We are currently experiencing an issue for all customers where Design Studio is not available. We are actively investigating the issue. Message sending and processing is not affected.
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/08/2025 04:16PM

This incident has been resolved.

MONITORING 10 days ago - at 10/08/2025 04:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 days ago - at 10/08/2025 03:46PM

We are currently experiencing an issue for all customers where Design Studio is not available. We are actively investigating the issue. Message sending and processing is not affected.

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