Outage in Customer.io

Twilio Templates Outage

Resolved Minor
October 20, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/20/2025 10:07PM

This incident has been resolved.

MONITORING 8 days ago - at 10/20/2025 07:42PM

We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.

IDENTIFIED 8 days ago - at 10/20/2025 06:45PM

We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.

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