Outage in Customer.io
Twilio Templates Outage
Resolved MinorIncident Report
We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/20/2025 10:07PM
This incident has been resolved.
MONITORING
about 1 month ago - at 10/20/2025 07:42PM
We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.
IDENTIFIED
about 1 month ago - at 10/20/2025 06:45PM
We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.
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