Outage in Customer.io

Intermittent issues loading Design Studio for some of our EU customers

Resolved Minor
October 21, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Our team has received reports of intermittent issues accessing Design Studio. We're currently investigating the issue.
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2025 08:53AM

This issue has now been resolved.

MONITORING about 1 month ago - at 10/21/2025 08:48AM

Our team has released a fix for the issue. We are monitoring for any new reports.

IDENTIFIED about 1 month ago - at 10/21/2025 08:06AM

Our team has identified the cause behind the issue, and we're currently working on a fix.

INVESTIGATING about 1 month ago - at 10/21/2025 07:39AM

Our team has received reports of intermittent issues accessing Design Studio. We're currently investigating the issue.

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