Outage in Customer.io

Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

Resolved Minor
November 18, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 11/18/2025 02:51PM

This incident has been resolved.

MONITORING 11 days ago - at 11/18/2025 02:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 11/18/2025 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 11/18/2025 01:46PM

Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.

IDENTIFIED 12 days ago - at 11/18/2025 01:18PM

The team is continuing to work towards a resolution.

IDENTIFIED 12 days ago - at 11/18/2025 12:46PM

During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.

IDENTIFIED 12 days ago - at 11/18/2025 12:28PM

Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected.
The team has identified the root cause and is actively working to restore the functionality.

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