Outage in Customer.io
US infrastructure delays with sending emails
Resolved MinorIncident Report
Our team is aware of an issue with Campaign deliveries and Transactional emails going out. We are currently looking into this.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/24/2025 08:51AM
We confirm the incident has been resolved. The system is fully operational.
IDENTIFIED
3 months ago - at 11/24/2025 08:45AM
Transactional queue backlog is process, priority queue is still ongoing
IDENTIFIED
3 months ago - at 11/24/2025 08:38AM
We identified the issue, backlog is processing now
INVESTIGATING
3 months ago - at 11/24/2025 08:15AM
Our team is aware of an issue with Campaign deliveries and Transactional emails going out. We are currently looking into this.
Latest Customer.io outages
Some customers in our EU region may experience errors and delays - about 1 hour ago
Reverse ETL syncs may experience delays in US - 6 days ago
Issue with downloading exports from our App API - 29 days ago
Customers may be impacted by data delays - 2 months ago
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