Outage in Customer.io
User Interface is currently unavailable for some users in EU. Data processing delays
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 2.1-hour incident affecting EU users, during which the dashboard (fly.customer.io) was unavailable and data processing was delayed. The UI was restored early in the incident, with data processing gradually recovering afterward. The incident was fully resolved with all systems returning to normal operating levels.
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/03/2026 11:09AM
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
MONITORING
22 days ago - at 07/03/2026 10:25AM
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
IDENTIFIED
22 days ago - at 07/03/2026 09:44AM
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
INVESTIGATING
22 days ago - at 07/03/2026 09:07AM
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
Latest Customer.io outages
Delays in message sending - 4 days ago
Delays processing send events in some environments - 14 days ago
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