Outage in CxEngage

Agents Unable to Handle Interactions/Calls

Resolved Minor
June 10, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Customers reporting error messages on Skylight client.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/10/2023 08:54PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/10/2023 06:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/10/2023 05:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 06/10/2023 05:49PM

Customers reporting error messages on Skylight client.

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