Outage in CxEngage
Errors Reported in East Region
Resolved Minor
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Outage Details
Reported increased error rates and latencies in the US-EAST-1 Region for some email and chat customers.
Components affected
CxEngage Messaging ServicesLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 06/13/2023 11:06PM
Issue resolved. Email and chat is back to working status.
MONITORING
about 2 years ago - at 06/13/2023 09:09PM
Errors are clearing and we continue to monitor.
IDENTIFIED
about 2 years ago - at 06/13/2023 08:29PM
We are continuing to actively work towards resolution of this issue.
IDENTIFIED
about 2 years ago - at 06/13/2023 07:29PM
Root cause identified and we are actively working to resolve this issue.
INVESTIGATING
about 2 years ago - at 06/13/2023 07:26PM
Reported increased error rates and latencies in the US-EAST-1 Region for some email and chat customers.
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