Outage in CxEngage
CxEngage Email degraded
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
We have been closely monitoring this incident and watching for subsequent issues as a result of customer specific integrations with Microsoft services including O365 and outlook. They have closed their reported incident (MO603795) on their status page which can be viewed in your Microsoft Admin Portal Health Dashboard.
We are continuing to monitor for issues with customer 3rd party email systems (Microsoft 365 Services, MO603795). We will continue to post updates here as they are presented to us.
We are continuing to monitor for issues with customer 3rd party email systems.
This issue has now been resolved. We will continue to monitor.
We are continuing to investigate this issue.
We are aware of an issue impacting Email, where agents are unable to finish their wrap up. We are investigating this issue and will provide additional information as it becomes available.
Some emails could end up being sent multiple times from the platform.
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