Outage in CxEngage
CxEngage Email degraded
Resolved Minor
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Outage Details
We are aware of an issue impacting Email, where agents are unable to finish their wrap up. We are investigating this issue and will provide additional information as it becomes available.
Some emails could end up being sent multiple times from the platform.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 06/27/2023 02:17PM
We have been closely monitoring this incident and watching for subsequent issues as a result of customer specific integrations with Microsoft services including O365 and outlook. They have closed their reported incident (MO603795) on their status page which can be viewed in your Microsoft Admin Portal Health Dashboard.
MONITORING
almost 2 years ago - at 06/24/2023 09:06PM
We are continuing to monitor for issues with customer 3rd party email systems (Microsoft 365 Services, MO603795). We will continue to post updates here as they are presented to us.
MONITORING
almost 2 years ago - at 06/24/2023 05:44PM
We are continuing to monitor for issues with customer 3rd party email systems.
INVESTIGATING
almost 2 years ago - at 06/24/2023 01:41PM
This issue has now been resolved. We will continue to monitor.
INVESTIGATING
almost 2 years ago - at 06/24/2023 01:40PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 06/24/2023 11:39AM
We are aware of an issue impacting Email, where agents are unable to finish their wrap up. We are investigating this issue and will provide additional information as it becomes available.
Some emails could end up being sent multiple times from the platform.
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