Outage in Cybersource
Partner Risk Controls Issue
Resolved Minor
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Outage Details
We have identified an issue that is currently affecting Partner Risk Controls.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see Your aggregator or acquirer is not accepting this transaction - CARD_CATEGORY_ECI_REFUSED.
Start: 21-Nov-2022 02:55 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: [Incident # Here]?>
Components affected
Cybersource Partner Risk ControlsLatest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 11/21/2022 06:44AM
The issue affecting the partner risk controls has now been resolved and this is the final update.
Start: 21-Nov-2022 02:25 GMT
End: 21-Nov-2022 05:49 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000490139
IDENTIFIED
almost 3 years ago - at 11/21/2022 06:39AM
We have identified an issue that is currently affecting Partner Risk Controls.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see Your aggregator or acquirer is not accepting this transaction - CARD_CATEGORY_ECI_REFUSED.
Start: 21-Nov-2022 02:55 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: [Incident # Here]?>
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