EBC Portfolio Management Issue

The issue affecting the EBC Portfolio Management has now been resolved and this is the final update.

Start: Dec 1, 2022 18:28 GMT
End: Dec 6, 2022 08:41 GMT

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000507963

A fix for the issue was pushed to Test Environment overnight.
We expect to begin pushing the fix to Production sometime Monday night PDT.

We expect to have this issue resolved by Tuesday morning, PDT

Teams are urgently working on this issue during the weekend.

We have identified an issue that is currently affecting EBC Portfolio Management.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: We are experiencing an issue with some Resellers ability to take MIDs to Live status. If your request is urgent, please contact merchant support. We are working to remedy this issue, so if your request can wait, this should be fixed in the next couple of days, if not sooner. For ways to contact merchant support, visit support.cybersource.com.

Start: Dec 1, 2022 18:28 GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000507963