Outage in Cybersource

Payment Services Customer Invoicing Issue

Resolved Minor
February 14, 2023 - Started over 2 years ago - Lasted 33 minutes
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Payment Services. We are working urgently to mitigate the issue, and we appreciate your patience. Impact: Merchants with customers who are trying to pay with Invoice will not be able to access the Invoice page to process a transaction. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: #000620316
Components affected
Cybersource Customer Invoicing
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 11:55PM

The issue affecting Payment Services Customer Invoicing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 20:48 GMT on 02/14/2023
Reported End Time: 23:37 GMT on 02/14/2023

Impact: Customers are now able to use Payment Services Customer Invoicing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: #000620316

IDENTIFIED over 2 years ago - at 02/14/2023 11:27PM

Cybersource is aware of an issue that is currently affecting Payment Services.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Merchants with customers who are trying to pay with Invoice will not be able to access the Invoice page to process a transaction.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: #000620316

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