Card Present Issue

The issue affecting the Card Present transactions has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:15 GMT on 03/02/2023
Reported End Time: 23:13 GMT on 03/02/2023

Impact: Customers are now able to use Card Present services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15556423

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to complete Card Present transactions as expected.

Reported Start Time: 15:15 GMT 03/02/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15556423

We continue to work urgently to mitigate the issue affecting Card Present transaction perfomance.

We appreciate your patience.

Impact: Users may experience intermittent issues with Card Present debit transactions.

Reported Start Time: 15:20 GMT 03/02/2023

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15556423

We are sharing additional information about an issue affecting the performance of affecting Card Present transactions. .

We continue to work urgently to mitigate the issue, and we appreciate your patience.

Impact: Users may experience intermittent issues with Card Present debit transactions.

Reported Start Time: 15:20 GMT 03/02/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an issue that is currently affecting Card Present transactions.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience intermittent issues with Card Present debit transactions.

Reported Start Time: 15:20 GMT 03/02/2023

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center