Possible Funding Issue for Certain Merchants

The issue affecting the settlement and batching for VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 12:51 GMT on 03/24/2023
Reported End Time: 21:10 GMT on 03/24/2023

Impact: The re-runs were partially successful for transactions with Visa Internet (Ecommerce Indicator == 7). A subset of transactions failed on the re-run due to "Insufficient Funds", "Do Not Honor" or similar errors from issuers.

As not all the impacted transactions have been recovered, it is important that you contact your Cybersource Sales Representative to discuss what can be done regarding your transactions.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15682007

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated. A small number of transactions may need to be rebatched and therefore there may be a delay in funding these transactions.

Reported Start Time: 12:51 GMT, 24 March 2023

Reported End Time: 21:10 GMT, 24 March 2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15682007

We are sharing additional information about an issue that may result in a potential funding delay for merchants processing on Visa Platform Connect Gateways.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Transactions may show as 'Cancelled' or 'Error' in the Business Center, even though they are in fact processed. This is not currently impacting authorization traffic but could result in funding delays for merchants.

Reported Start Time: 12:51 GMT, 24 March 2023

Next Update: Within 90 Minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center


Incident #: INC15682007

Cybersource is aware of an issue that may result in a potential funding delay for merchants processing on Visa Platform Connect Gateways. We are investigating the cause and working urgently to resolve the issue.

Impact: Transactions may show as 'Cancelled' or 'Error' in the Business Center, even though they are in fact processed. This is not currently impacting authorization traffic but could result in funding delays for merchants.

Reported Start Time: 12:51 GMT, 24 March 2023

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15682007