Cybersource - Issue with 3rd party Responses for Decision Manager

The issue affecting the 3rd party responses for Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 14:36 GMT on 04/04/2023
Reported End Time: 15:14 GMT on 04/04/2023

Impact: Customers are now able to use Decision Manager as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15748814

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers should now see successful responses for Decision Manager.

Reported Start Time: 14:36 GMT on 04/04/2023
Reported End Time: 15:14 GMT on 04/04/2023

Next Update: Once confirmation of full resolution is received.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15748814

Cybersource is aware of an issue that is currently affecting 3rd party responses for Decision Manager.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with responses in Decision Manager.

Reported Start Time: 14:36 GMT on 04/04/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15748814