Outage in Cybersource

Payment Processing Issue

Resolved Minor
April 11, 2023 - Started over 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

We are sharing information about an issue that affected the Payment Processing service. The issue has now been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: Merchants may have experienced transaction failures during the impacted period. The issue has now been mitigated and customers are now able to use the Payment processing service. Reported Start Time: 11:07 GMT on 04/11/2023 Reported End Time: 11:10 GMT on 04/11/2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC15785528
Components affected
Cybersource Digital Payments Cybersource Payouts Cybersource Tokenization (TMS) Cybersource Account Updater Cybersource Account Take Over Protection Cybersource Third Party Applications Cybersource Secure Storage Cybersource Customer Invoicing Cybersource Recurring Billing Cybersource List Manager Cybersource Unified Checkout Cybersource Payer Authentication Processing Cybersource Dynamic Currency Conversion Cybersource Wells Fargo Service Fee Cybersource Bin Lookup Cybersource Partner Risk Controls Cybersource Alternative Payments Cybersource Tax Cybersource Payment Services Cybersource Decision Manager (DM) Cybersource Fraud Management Essentials Cybersource Card Present
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/12/2023 12:47AM

The issue affecting the payment processing service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:07 GMT on 04/11/2023
Reported End Time: 11:22 GMT on 04/11/2023

Impact: Customers are now able to use payment processing service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15785528

MONITORING over 1 year ago - at 04/11/2023 11:54AM

We are sharing information about an issue that affected the Payment Processing service. The issue has now been mitigated and we are monitoring closely to ensure the issue is resolved.

Impact: Merchants may have experienced transaction failures during the impacted period. The issue has now been mitigated and customers are now able to use the Payment processing service.

Reported Start Time: 11:07 GMT on 04/11/2023
Reported End Time: 11:10 GMT on 04/11/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15785528

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