Decision Manager Performance Issue

The issue affecting the performance of Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 12:36 GMT on 05/12/2023
Reported End Time: 12:49 GMT on 05/12/2023

Impact: Customers are now able to use Decision Manager as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15979185

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Decision Manager.

Reported Start Time: 12:36 GMT on 05/12/2023
Reported End Time: 12:49 GMT on 05/12/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15979185

We have identified an issue affecting the performance of Decision Manager and we appreciate your patience as we work urgently on mitigation.

Impact: Users may experience issues with Decision Manager

Reported Start Time: 12:36 GMT on 05/12/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15979185