Outage in Cybersource
Decision Manager Velocity Discrepancies
Resolved Minor
Need to monitor Cybersource outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cybersource, and never miss an outage again.
Start Free Trial
Outage Details
We have identified an issue affecting the performance of Decision Manager velocity counts and we appreciate your patience as we work urgently on mitigation.
Impact: Merchants may notice discrepancies with Decision Manager velocity counts causing related rules to be incorrectly evaluated.
Reported Start Time: 15:18 GMT on 05/31/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16093484
Components affected
Cybersource Transaction Search - Business Center Cybersource List Manager Cybersource Decision Manager (DM)Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/31/2023 10:14PM
The issue affecting the performance of Decision Manager velocity counts has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15:18 GMT on 05/31/2023
Reported End Time: 18:08 GMT on 05/31/2023
Impact: Merchants are now able to use Decision Manager as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16093484
MONITORING
almost 2 years ago - at 05/31/2023 06:47PM
A fix has been implemented to mitigate the Decision Manager velocity count issue and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and merchants are now able to use Decision Manager as expected.
Reported Start Time: 15:18 GMT on 05/31/2023
Reported End Time: 18:08 GMT on 05/31/2023
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16093484
IDENTIFIED
almost 2 years ago - at 05/31/2023 05:38PM
We have identified an issue affecting the performance of Decision Manager velocity counts and we appreciate your patience as we work urgently on mitigation.
Impact: Merchants may notice discrepancies with Decision Manager velocity counts causing related rules to be incorrectly evaluated.
Reported Start Time: 15:18 GMT on 05/31/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16093484
IDENTIFIED
almost 2 years ago - at 05/31/2023 05:33PM
We have identified an issue affecting the performance of Decision Manager velocity counts and we appreciate your patience as we work urgently on mitigation.
Impact: Merchants may notice discrepancies with Decision Manager velocity counts causing related rules to be incorrectly evaluated.
Reported Start Time: 15:18 GMT on 05/31/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16093484
Latest Cybersource outages
HSBC Service Disruption - 3 days ago
Vantiv CNP Service Disruption - 3 days ago
Payer Authentication Issue - 5 days ago
Prosa Service Disruption - 5 days ago
All Your Service Status Pages in One Dashboard
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4000 services available
Integrations with
