Batch Upload process Issue in the Business Center

The issue affecting the batch upload process in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:21 GMT 3 June 2023
Reported End Time: 13:48 GMT 4 June 2023

Impact: Customers are now able to utilize the batch upload process as normal.

Next Update: No further updates, issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16115313

We have identified the issue affecting the Batch Upload process in the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Within the Batch Upload module, users may notice their batch status has remained in "Validated" state for longer than the expected processing time.

Reported Start Time: 11:21 GMT 3 June 2023

Next Update: Next update to be provided once a fix has been implemented.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC16115313

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Within the Batch Upload module, users may notice their batch status has remained in "Validated" state for longer than the expected processing time.

Reported Start Time: 3 June 2023

Next Update: Next update to be provided once a cause has been identified.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC16115313

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Within the Batch Upload module, users may notice their batch status has remained in "Validated" state for longer than the expected processing time.

Reported Start Time: 3 June 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC16115313

Cybersource is aware of an issue that is currently affecting Batch Upload process in the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Within the Batch Upload module, users may notice their batch status has remained in "Validated" state for longer than the expected processing time.

Reported Start Time: 3 June 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: 000796816