REST API - Intermittent Issues

The issue affecting the REST API has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 12:20 GMT on 08/08/2023
Reported End Time: 00:20 GMT on 08/09/2023

Impact: Customers are now able to use the REST API as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16531582

The issue affecting the REST API is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the REST API as normal.

Reported Start Date: 08/08/2023
Reported End Time: 00:20 GMT on 08/09/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16531582

We have identified the issue and implemented a fix. We are monitoring closely to ensure this fix has worked and the issue has been fully mitigated.

Impact: Users may experience issues with REST API. Some REST API Payments responses may no longer include the paymentInformation.tokenizedCard fields.

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: INC16531582

We have identified the issue affecting the performance of REST API and we appreciate your patience as we work urgently on mitigation.

Impact: Users may experience issues with REST API. Some REST API Payments responses may no longer include the paymentInformation.tokenizedCard fields.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16531582

Cybersource is aware of an issue that is currently affecting some merchants using REST API.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with REST API. Some REST API Payments responses may no longer include the paymentInformation.tokenizedCard fields.

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC16531582