Transaction Search Latency

The issue affecting transaction search for Business Center and Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19 September 2023
Reported End Time: 29 September 2023

Impact: Merchants may now see Transaction Details and Case Management pages normally.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16881477

We have identified the issue affecting the performance of the transaction search for Business Center and Decision Manager. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants may see slow loading for the transaction search details and case management detail pages.

Reported Start Time: 19 September 2023

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16881477

Cybersource is aware of an issue that is currently affecting transaction search for Business Center and Decision Manager.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may see slow loading for the Transaction Details and Case Management pages.

Reported Start Time: 9/19/2023

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16881477