Outage in Cybersource

Delayed Funding for Multiple Clients

Resolved Minor
October 19, 2023 - Started over 1 year ago - Lasted 18 days
Official incident page

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Outage Details

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October. Impact: There is a delay in funding for the affected acquirers and/or merchants. Reported Start Time: Under investigation Reported End Time: 03:00 GMT on 18 October 2023 Next Update: As current status changes. Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions. Cybersource Support Center Incident #: INC17004354
Components affected
Cybersource Visa Platform Connect (VPC) Gateways Cybersource Visa Platform Connect (VPC) Gateways
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/19/2023 11:29PM

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October.

Impact: There is a delay in funding for the affected acquirers and/or merchants.

Reported Start Time: 16:01 GMT on 12 October 2023
Reported End Time: 03:00 GMT on 18 October 2023

Next Update: As current status changes.

Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions.

Cybersource Support Center

Incident #: INC17004354

MONITORING over 1 year ago - at 10/19/2023 11:07AM

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October.

Impact: There is a delay in funding for the affected acquirers and/or merchants.

Reported Start Time: Under investigation
Reported End Time: 03:00 GMT on 18 October 2023

Next Update: As current status changes.

Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions.

Cybersource Support Center

Incident #: INC17004354

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