Outage in Cybersource

Delayed Funding for Multiple Clients

Resolved Minor
October 19, 2023 - Started over 1 year ago - Lasted 18 days
Official incident page

Need to monitor Cybersource outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cybersource, and never miss an outage again.
Start Free Trial

Outage Details

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October. Impact: There is a delay in funding for the affected acquirers and/or merchants. Reported Start Time: Under investigation Reported End Time: 03:00 GMT on 18 October 2023 Next Update: As current status changes. Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions. Cybersource Support Center Incident #: INC17004354
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/19/2023 11:29PM

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October.

Impact: There is a delay in funding for the affected acquirers and/or merchants.

Reported Start Time: 16:01 GMT on 12 October 2023
Reported End Time: 03:00 GMT on 18 October 2023

Next Update: As current status changes.

Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions.

Cybersource Support Center

Incident #: INC17004354

MONITORING over 1 year ago - at 10/19/2023 11:07AM

We have identified a number of acquirers that are unable to clear settlements for a small subset of unsecured internet E-Commerce Indicator (ECI) authorizations to Mastercard. A fix was implemented on 18 October 2023 to prevent further impact to authorizations. Cybersource is currently conducting an investigation to identify the impacted transactions for settlement prior to 18 October.

Impact: There is a delay in funding for the affected acquirers and/or merchants.

Reported Start Time: Under investigation
Reported End Time: 03:00 GMT on 18 October 2023

Next Update: As current status changes.

Affected acquirers should reach out to the Cybersource support team if you require support to clear the affected settlement transactions.

Cybersource Support Center

Incident #: INC17004354

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook