Outage in Cybersource

Potential Settlement Funding Delay for WorldPay VAP Processors

Resolved Minor
November 14, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

Need to monitor Cybersource outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cybersource, and never miss an outage again.
Start Free Trial

Outage Details

Cybersource is aware of an issue which affected the WorldPay VAP settlement file processing on 13 November 2023. Vantiv applied a fix to mitigate the issue and processed the file. Impact: Merchants may experience a funding delay. Reported Start Time: 17:10 PST on 13 November 2023 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17221814
Components affected
Cybersource Worldpay VAP
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/15/2023 07:13AM

The issue affecting the WorldPay VAP settlement file processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17:10 PST on 13 November 2023
Reported End Time: 19:47 PST on 13 November 2023

Impact: Merchants may have experienced a funding delay for transactions processed on 13th November 2023.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17221814

MONITORING about 1 year ago - at 11/14/2023 04:31AM

Cybersource is aware of an issue which affected the WorldPay VAP settlement file processing on 13 November 2023. Vantiv applied a fix to mitigate the issue and processed the file.

Impact: Merchants may experience a funding delay.

Reported Start Time: 17:10 PST on 13 November 2023

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17221814

Latest Cybersource outages

Business Center Service Disruption - 7 days ago
Intermittent Business Center Service Disruption - 8 days ago
Intermittent REST Payments Services Disruption - 9 days ago
KCP alternative payments issue - 14 days ago
Business Center Daily Reports Delay - 16 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE