Potential Settlement Funding Delay for WorldPay VAP Processors

The issue affecting the WorldPay VAP settlement file processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17:10 PST on 13 November 2023
Reported End Time: 19:47 PST on 13 November 2023

Impact: Merchants may have experienced a funding delay for transactions processed on 13th November 2023.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17221814

Cybersource is aware of an issue which affected the WorldPay VAP settlement file processing on 13 November 2023. Vantiv applied a fix to mitigate the issue and processed the file.

Impact: Merchants may experience a funding delay.

Reported Start Time: 17:10 PST on 13 November 2023

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17221814