Outage in Cybersource

GPNv2 and Wells Fargo ACH Gateways

Resolved Minor
December 27, 2023 - Started 12 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Cybersource is aware of an intermittent issue that impacted Gateways. Merchants may have seen a system error if they were on the new GPN gateway or Wells Fargo Echeck Gateway. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use GPN Gateway and Wells Fargo Echeck Gateway as expected. Reported Start Time: 17:03 GMT on 27 December 2023 Reported End Time: 17:37 GMT on 27 December 2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17416342
Components affected
Cybersource eCheck/ACH Cybersource Global Payments North America (GPN)
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/28/2023 01:14PM

The issue affecting Gateways has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17:03 GMT on 27 December 2023
Reported End Time: 17:37 GMT on 27 December 2023

Impact: The issue has been resolved and customers are now able to use GPN Gateway and Wells Fargo Echeck Gateway as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support

Incident #: INC17416342

MONITORING 12 months ago - at 12/27/2023 07:41PM

Cybersource is aware of an intermittent issue that impacted Gateways. Merchants may have seen a system error if they were on the new GPN gateway or Wells Fargo Echeck Gateway. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use GPN Gateway and Wells Fargo Echeck Gateway as expected.

Reported Start Time: 17:03 GMT on 27 December 2023
Reported End Time: 17:37 GMT on 27 December 2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17416342

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