GPNv2 and Wells Fargo ACH Gateways

The issue affecting Gateways has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17:03 GMT on 27 December 2023
Reported End Time: 17:37 GMT on 27 December 2023

Impact: The issue has been resolved and customers are now able to use GPN Gateway and Wells Fargo Echeck Gateway as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support

Incident #: INC17416342

Cybersource is aware of an intermittent issue that impacted Gateways. Merchants may have seen a system error if they were on the new GPN gateway or Wells Fargo Echeck Gateway. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use GPN Gateway and Wells Fargo Echeck Gateway as expected.

Reported Start Time: 17:03 GMT on 27 December 2023
Reported End Time: 17:37 GMT on 27 December 2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17416342