Outage in Cybersource
Service Disruption
Resolved Minor
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Outage Details
Components affected
Cybersource TeleCheck Cybersource Ingenico ePayments Cybersource FDC Nashville Global Cybersource UATP Cybersource Citibank India Cybersource Getneton Software Express Cybersource FDI Australia Cybersource HBoS Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource Visa Platform Connect (VPC) Gateways Cybersource eCheck/ACH Cybersource LloydsTSB Cardnet Cybersource China UnionPay Cybersource Vero Cybersource Latin American Processing Cybersource Lloyds-OmniPay Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource HDFC Bank on RuPay Cybersource FDMS Nashville Cybersource FDC Compass Cybersource Cardnet International on OmniPay Direct Cybersource Ahli United Bank in Bahrain Cybersource Barclays Merchant Services Cybersource TSYS Acquiring Solutions Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Rede Cybersource Chase Paymentech Solutions Cybersource Global Payments North America (GPN) Cybersource FDMS South Cybersource Credit Mutuel-CIC Cybersource Lynk Cybersource Moneris Cybersource PayEase China Cybersource Six Cybersource Software Express (Getnet) Cybersource Streamline Cybersource Worldpay VAP Cybersource American Express Direct Cybersource Prosa Cybersource Cielo Cybersource Comercio Latino Cybersource FDC Germany Cybersource AIB Merchant Services (AIBMS) Cybersource HSBC Cybersource French Gateways Cybersource JCN Gateway Cybersource Elavon Americas Cybersource Elavon Cybersource RBS WorldPay AtlantaLatest Updates ( sorted recent to last )
The issue causing latency with some payment processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:15:38 GMT on 16 February 2024
Reported End Time: 15:43 GMT on 16 February 2024
Impact: Customers are now able to use those services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17729206
We continue our close monitoring of the implemented fix to ensure the issue is resolved.
Impact: The impact is currently being determined.
Reported Start Time: 15:38 GMT 16 February 2024
Reported End Time: 15:56 GMT 16 February 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17729206
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The impact is currently being determined.
Reported Start Time: 15:38 GMT 16 February 2024
Reported End Time: 15:56 GMT 16 February 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17729206
Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Impact: The impact is currently being determined.
Reported Start Time: 15:38 GMT 16 February 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17729206
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