Outage in Cybersource

Business Center Service Disruption

Resolved Minor
February 16, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Case Management and Transaction Search features in the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Case Management and Transaction search features in the Business Center. This may result in delays in processing dispute resolutions, chargebacks, or retrieval requests. Reported Start Time: 15:40 GMT 16 February 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
Components affected
Cybersource Transaction Search - Business Center Cybersource Case Management Search - Business Center
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/16/2024 07:56PM

The issue affecting Transaction and Case Management search in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:40 GMT 16 February 2024
Reported End Time: 19:12 GMT (est.) 16 February 2024

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

IDENTIFIED over 1 year ago - at 02/16/2024 06:08PM

We have identified the issue affecting Transaction and Case Management search in the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the Case Management and Transaction search service. This may result in delays in processing dispute resolutions, chargebacks, or retrieval requests.

Reported Start Time:15:40 GMT 16 February 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD

INVESTIGATING over 1 year ago - at 02/16/2024 05:01PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 02/16/2024 04:56PM

Cybersource is aware of an issue that is currently affecting Case Management and Transaction Search features in the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the Case Management and Transaction search features in the Business Center. This may result in delays in processing dispute resolutions, chargebacks, or retrieval requests.

Reported Start Time: 15:40 GMT 16 February 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

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