Batch File Upload Service Disruption

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Merchants who experienced a custom batch upload issue during the incident period can re-upload the custom batch file again.

Impact: Customers are now able to use the Business Center as normal.

Reported Start Time: 02/23/2024 20:20 GMT (CAS) & 02/26/2024 20:10 GMT (PROD)
Reported End Time: 02/27/2024 02:30 GMT

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC17785021

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: Clients may be experiencing issues with the custom Batch Upload file within the EBC2 and Programmatic Batch Upload connection method.

Reported Start Time: 02/23/2024 20:20 GMT (CAS) & 02/26/2024 20:10 GMT (PROD)
Reported End Time: 02/27/2024 02:30 GMT

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17785021

Cybersource is aware of an issue that is currently affecting Batch/File Upload in Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the custom Batch Upload file within the EBC2 and Programmatic Batch Upload connection method.

Reported Start Time: 02/23/2024 20:20 GMT (CAS) & 02/26/2024 20:10 GMT (PROD)

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17785021