Outage in Cybersource

Payment Services Disruption

Resolved Minor
April 23, 2024 - Started 8 months ago - Lasted 3 days
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Merchants processing Tax transactions with Cybersource. We are investigating the cause and working urgently to resolve the issue. Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource. Reported Start Time: April 19, 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Components affected
Cybersource Tax
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/26/2024 02:45PM

The issue affecting Tax transaction services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: April 19, 2024
Reported End Time: 07:41 GMT on April 25, 2024

Impact: Customers are now able to use Tax transaction services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

MONITORING 8 months ago - at 04/25/2024 05:15PM

The issue affecting Tax transactions with Cybersource is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tax transaction services as normal.

Reported Start Time: April 19, 2024
Reported End Time: 07:41 GMT on April 25, 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

IDENTIFIED 8 months ago - at 04/23/2024 11:57PM

We have identified the issue that is currently affecting Merchants processing Tax transactions with Cybersource. We are working urgently to implement a mitigation.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: As status changes or as additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 8 months ago - at 04/23/2024 11:27PM

Cybersource continues to investigate the issue that is currently affecting Merchants processing Tax transactions with Cybersource. We are working urgently to resolve.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: As status changes or as additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 8 months ago - at 04/23/2024 10:35PM

Cybersource is aware of an issue that is currently affecting Merchants processing Tax transactions with Cybersource.

We are investigating the cause and working urgently to resolve the issue.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

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