Outage in Cybersource

Service Disruption - Decision Manager

Resolved Minor
May 30, 2024 - Started 19 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers
Components affected
Cybersource Decision Manager (DM)
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/31/2024 12:52AM

The issue affecting Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 14:40 GMT on 30 May 2024
Reported End Time: 18:23 GMT on 30 May 2024

Impact: Customers are now able to use (website name) as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

INVESTIGATING 19 days ago - at 05/30/2024 06:11PM

Cybersource continues with its investigation into the latency issues users may be experiencing. We will share more information as soon as possible.

We regret any inconvenience this may cause for our customers.

Reported Start Time: 14:14 GMT on 30 May 2024

Next Update: When additional information is available.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC18399465

INVESTIGATING 19 days ago - at 05/30/2024 05:03PM

Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers

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