Alternative Payments Service Disruption

The issue affecting Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 09:44 GMT on 15 July 2024
Reported End Time: 19:15 GMT on 16 July 2024

Impact: Customers are now able to use Alternative Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC18722538

Visa has mitigated an issue affecting Alternative Payment services. We are monitoring closely to ensure the issue is resolved.

Impact: Merchant may see a delay in status updates for recent Alternative Payment method transactions. Possible methods impacted: afterpay, mollie, dialcom24, sentenial, thunes, iugu, comerciolatino, and klarna.

There may also be impact to follow-on transaction processing for the above methods only in the Enterprise Business Center.

Reported Start Time: 09:44 GMT on 15 July 2024
Reported End Time: 19:15 GMT on 16 July 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18722538