Service Disruption

The issue affecting Visa/ Mastercard transactions in Australia /New Zealand markets has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2024 23:00 GMT
Reported End Time: 17 July 2024 11:36 GMT

Impact: Customers are now able to use Visa/ Mastercard transactions in Australia /New Zealand markets services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC18727245

We have identified the issue affecting Visa and MasterCard transactions from Australia and New Zealand Merchants and implementing a fix.

We appreciate your patience as we work on mitigation.

Impact: Users may experience transaction decline with the error message "Payment processor error or General System Error".

Reported Start Time: 23:00 GMT on 15 July 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18727245

We have identified the issue affecting Visa and MasterCard transactions from Australia and New Zealand Merchants and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience transaction decline with the error message "Payment processor error or General System Error".

Reported Start Time: 23:00 GMT on 15 July 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18727245

We are continuing to investigate the cause and working urgently to resolve the issue currently affecting Visa and MasterCard transactions from Australia and New Zealand Merchants.

Impact: Users may experience transaction decline with the error message "Payment processor error or General System Error".

Reported Start Time: 23:00 GMT on 15 July 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18727245

Cybersource is aware of an issue that is currently affecting Visa/ Mastercard transactions in Australia /New Zealand markets

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience transactions declined "Payment processor error or General System Error"

Reported Start Time: 15 July 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18727245