Business Center Service Disruption

The issue affecting Business Center batch upload service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 8 August 2024 10:09 GMT
Reported End Time: 8 August 2024 14:34 GMT

Impact: Customers are now able to use Business Center batch upload service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18859132

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 8 August 2024 10:09 GMT
Reported End Time: 8 August 2024 14:34 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18859132

Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the batch file upload service. This may result in a delay in the processing of bulk transactions.

Reported Start Time: 08 August 2024 07:34 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18859132