Outage in Cybersource

Alternative Payment Service Disruption – Testing Environment

Resolved Minor
August 15, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue affecting Alternative Payment services in our TEST Environment and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may encounter issues while attempting to test Alternative Payment Processing through Mollie, which could hinder comprehensive testing. Reported Start Time: 14 August 2024 09:54 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-28994
Components affected
Cybersource Payment Services
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 02:01PM

The issue affecting Alternative Payment services in our TEST Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 14 August 2024 09:54 GMT
Reported End Time: 14 August 2024 12:44 GMT

Impact: Customers are now able to use Alternative Payment services in our TEST Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-28994

IDENTIFIED 4 months ago - at 08/15/2024 12:29PM

We have identified an issue affecting Alternative Payment services in our TEST Environment and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may encounter issues while attempting to test Alternative Payment Processing through Mollie, which could hinder comprehensive testing.

Reported Start Time: 14 August 2024 09:54 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: EPS-28994

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