Business Center - Virtual Terminal - One Time Payment Service Disruption

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 12 September 2024 11:44 GMT
Reported End Time: 13 September 2024 08:18 GMT

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19065838

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 12 September 2024
Reported End Time: 13 September 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19065838

We have identified the issue affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP) or Terminal settings and we appreciate your patience as we work urgently to implement a mitigation.

Reported Start Time: 12 September 2024

Impact: Merchant would have not been able to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen while navigating to Virtual Terminal (VT) - One Time Payment (OTP) or Terminal settings.

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19065838

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Merchant would have not been able to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen while navigating to Virtual Terminal (VT)- One Time Payment (OTP).

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBC

Cybersource is aware of an issue that is currently affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP) .

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchant would have not been able to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen while navigating to Virtual Terminal (VT)- One Time Payment (OTP).

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBC