Outage in Cybersource

Support Center Service Disruption

Resolved Minor
September 24, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 24 September 2024 11:45 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19134400
Components affected
Cybersource Support Center
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/24/2024 03:58PM

The issue has been fully resolved.

Impact: Customers are now able to use Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update:No further updates as the issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19134400

MONITORING about 1 year ago - at 09/24/2024 02:50PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19134400

INVESTIGATING about 1 year ago - at 09/24/2024 01:32PM

Cybersource is aware of an issue that is currently affecting some functionalities of our Support Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets

Reported Start Time: 24 September 2024 11:45 GMT

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19134400

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