Outage in Cybersource

Settlement/Batching Disruption

Resolved Minor
September 27, 2024 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Cybersource was aware of an issue which affected settlement/batching for HSBC. We have identified the issue and applied a fix. We are monitoring closely to ensure the issue is resolved. Impact: Customers may experience Potential funding settlement delay. Reported Start Time: 27 September 2024 01:49 GMT Reported End Time: 27 September 2024 05:49 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19153163
Components affected
Cybersource HSBC
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 09/27/2024 08:18AM

The issue which affected settlement/batching for HSBC has now been resolved.

Impact: Some customers may experience a potential funding settlement delay.

Reported Start Time: 27 September 2024 01:49 GMT
Reported End Time: 27 September 2024 05:49 GMT

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC19153163

MONITORING about 17 hours ago - at 09/27/2024 07:17AM

Cybersource was aware of an issue which affected settlement/batching for HSBC. We have identified the issue and applied a fix. We are monitoring closely to ensure the issue is resolved.

Impact: Customers may experience Potential funding settlement delay.

Reported Start Time: 27 September 2024 01:49 GMT
Reported End Time: 27 September 2024 05:49 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19153163

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